We do not offer a refund policy on custom made bespoke items and we cannot cancel any order(s) placed – by making a purchase you agree to confirm your order. Please note that all our items are custom made to order to suit your individual vehicle which you specify on your order form – (Terms in line with consumer contracts regulation)
Dislike of the system: As the system is made to order for your vehicle and we provide a custom made service, we are unable to accept return requests based on dislike of the system. You are responsible for picking the correct system for your vehicle and to make sure you like the product before you place your order. You can ask for images and videos by contacting our LiveChat support (bottom right corner) to make sure that the system is exactly as you want them.
Return claims must be agreed between a customer and In Car Android LTD:
The product must be returned unused and undamaged in its original packaging.
If after delivery a revision is required we have the right to rectify.
If Customers insist on returning custom made product(s) they will be subject to a re-stocking fee of 35% of the total amount of the original purchase price to cover materials and workmanship for your custom order.
The refund amount will only be issued once we have received the product back and checked it for damage and that the product is unused. If satisfactory you will then receive the refund amount within 14 days.
Please email firstname.lastname@example.org before shipping any items back. We will provide a shipping address and Return code that will need to be included with your shipment
Please Note: You will be responsible for the return postage and packaging cost.
We advise you to return your product using a tracked delivery service.
Please be advised that we will not accept any returns or refund request if your country customs will impose additional taxes on imports. We are not responsible for these taxes and they need to be paid to Customs Authorities in order to receive the products. Please consult your country laws regarding customs imports taxes.
Please note it is the customer’s responsibility to make sure that the vehicle current system functionalities are working correctly, those functionalities and not limited to aux, iDrive(if any), screen(if any), etc. It is also the customer responsibility to make sure that the delivery address is correct when making a purchase. In Car Android will not be held responsible for any custom made products that are wrong or for any delivery address mistakes.
Coupon Codes are not valid with any promotional items.